How Does Outsourcing Save Your Business Money?

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Outsourcing more than pays for itself over time. Even with the ongoing global economic crisis, outsourcing remains an indispensable business tool.

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Many business leaders choose to outsource their customer support operations to help them cut costs, which can be crucial in today’s financially turbulent times.

Companies like Bourne aim to maximise the profitability of your customer relationships, through solutions designed to reduce the cost of customer engagement, while increasing the ROI of every customer interaction.

But exactly how does outsourcing save you money? Let’s take a look at the different ways our team at Bourne Global can help reduce your company’s expenses.

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Less employees to pay

Business owners are required to pay employees regardless of the amount of work they have coming in.Spending money on payroll taxes and employment benefits such as medical insurance, travel allowance, and pension plans proves costly over time.

With outsourcing, you’re only required to pay for the price of the service package you choose, which already includes the agents’ payments and training. No taxes and no employee benefits.

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Less equipment and technology expenses

An in-house team requires equipment, such as computers, headsets and microphones, call software etc. You may also have to upgrade your business IT infrastructure to accommodate them. More equipment means you consume more energy, adding more to your expenditures.

With outsourcing, the company already provides all the equipment for the support teams.

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Smaller working space

The more employees you have, the bigger workspace required to accommodate everyone. Whether it’s renting a larger office or expanding your current one, all of this takes time and money.

Business owners can avert this issue by outsourcing a support team that already has readymade workspaces.

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How much can you save?

So you’re probably wondering how much companies actually save by outsourcing? While there’s no fixed amount, outsourcing is likely to reduce a company’s costs by 15% or more.

However, the actual savings depend on how many business operations you plan to outsource. The Harvard Business Review states that cost reductions of around 20% to 30% are seen by outsourcing non-core business processes, like billing and payments, recruitment, lead generation and payrolls.

Get in touch with Bourne Global today for more information on how outsourcing can grow your business. We’ll assess your needs and help you set up a professional outsourcing team that functions as an extension of your business.

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