7 Advantages Of Outsourcing Your Customer Support From South Africa

Delivering a high-quality customer experience is crucial to the success of any business, and the support you give to your customers is core to that experience.

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As a company looking to focus on your core business, handling all office functions on your own will not give you the desired result.

Outsourcing is the perfect solution that can help organizations advance their business development properly, leading to higher profits and unlocking new markets.

However, outsourcing call center services to different parts of the world is not equal. In this article, we dive into why partnering with outsourcing companies in South Africa could be hugely beneficial to the growth of your business.

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1. Highly Skilled Professionals Who Understand UK Business

Many professionals in South Africa are often over qualified and unable to find work, which means that you can gain access to a highly skilled workforce for a fraction of the cost.

Outsourcing partners, such as Bourne Global always hire skilled and educated professionalism South Africa. Apart from just hiring professional people, a good outsourcing company, like Bourne, will have their personnel trained in the client’s systems, products, and processes, so they can comprehensively represent your brand to your customers.

2. Saving On Costs

 By outsourcing to South Africa, your business could save a large amount of money as labour costs are significantly lower than in the UK and other parts of the world.

South Africa as a business process outsourcing destination also provides a viable and sustainable solution to the challenges and costs related to recruiting, training of staff and equipment. This can save business owners up to 50%!

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3. Speak The Same Language

Speaking to people in their own language may seem pretty obvious, but many companies are still erecting communication barriers between them and their customers.

In other outsourcing countries, like Pakistan or the Philippines, there is a level of training done for accent neutralisation, but training is not necessary for South Africans, as their accent is already neutral.

With English being the professional language of choice in South Africa, you don’t need to worry about miscommunication between your support team and your customers.

4. Round-The-Clock

 If you’re running a global business, SouthAfrica’s time zone (GMT+2) overlaps effectively with multiple time zones. The country’s time zone makes it the preferred choice for many European countries.

5. Infrastructure And Technology

As a whole, South Africa’s infrastructure is on par with that of Western Europe, from roads and power through to education, healthcare and entertainment, making it a favourable business destination.

The IT industry in South Africa is booming as companies are investing more in the latest and relevant technologies for the industry. Overall, it yields the desired results that match the global level.

6. Enterprises For Scaling

Businesses are usually unpredictable as they face both peak and slow seasons. As a result, you might not get the actual resources and budget whenever required.

Hence, it’s a good idea to scale up during peak seasons by choosing call center services that help you while your business is scaling up to new heights.

South African outsourcing companies, like Bourne Global are known for dealing with unanticipated scenarios and providing help to their clients in situations that will keep your brand image intact.

7. Cultural Understanding

It’s impossible to provide the best customer support without having an understanding of the people that you will be engaging with.

South Africa embraces many different cultures with a general respect for other cultures. This respect and understanding is imperative in the business process outsourcing sector.

If you are thinking of outsourcing your business process services, Bourne Global is aUK-run business with a large professional team based in Cape Town, SouthAfrica.

As a reputed outsourcing company, Bourne offers different outsourcing services, such as customer support, lead generation and tailored solutions.

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